Terms of service
TERMS OF SERVICE — TUSK COLLECTIVE
Effective Date: 24 June 2026
Website: https://tuskcollective.shop
Business Name: Tusk Collective
Location: Australia
1. Overview
This website is operated by Tusk Collective (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to be bound by these Terms of Service, along with any other policies referenced here.
If you do not agree, you may not use our website or services.
2. Eligibility
By using this site, you confirm that you are at least the age of majority in your state or territory, or you have permission from a parent or guardian.
3. Products & Descriptions
We aim to accurately display all product colours, designs, and details. However, we cannot guarantee that your device will display colours perfectly.
We reserve the right to:
- Update or discontinue products at any time
- Limit quantities per customer or order
- Refuse or cancel any order at our discretion
4. Pricing & Payments
All prices are listed in AUD (Australian Dollars).
Prices may change at any time without notice. We are not responsible for third-party fees (banks, PayPal, etc.).
Orders must be paid in full before processing and shipping.
5. Orders
We reserve the right to refuse or cancel any order if:
- Fraud or suspicious activity is detected
- There are errors in pricing or product information
- Items are out of stock or unavailable
If an order is cancelled after payment, you will receive a full refund.
6. Shipping
All orders are processed and shipped within 2–5 business days.
Delivery times are estimates only and may vary due to courier delays, peak periods, or customs.
Once an order has been shipped, Tusk Collective is not responsible for lost, delayed, or stolen parcels.
7. Returns & Refunds
We comply with Australian Consumer Law (ACL).
You are entitled to a replacement, repair, or refund if a product is:
- Faulty
- Not as described
- Unsafe or damaged upon arrival
We do not offer refunds for change of mind unless stated otherwise.
For eligible returns:
- Requests must be made within 14 days of receiving your order
- Items must be unworn, unwashed, and in original condition
- Sale or discounted items may be final sale
8. Intellectual Property
All content on this website, including logos, designs, product images, branding, and text, is the property of Tusk Collective.
You may not copy, reproduce, or use any content without written permission.
9. Prohibited Use
You agree not to use this website for:
- Any unlawful or fraudulent activity
- Attempting to hack, damage, or interfere with the site
- Making false claims or chargeback abuse
10. Limitation of Liability
To the maximum extent permitted by law, Tusk Collective is not liable for any indirect or incidental damages arising from the use of our products or website.
Nothing in these Terms excludes your rights under Australian Consumer Law.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
12. Changes to Terms
We may update these Terms at any time. Continued use of the website means you accept any changes.
13. Contact
For any questions:
Email: tuskcollective9@gmail.com
Website: https://tuskcollective.shop